The Torkret Plus business web project is owned by the following three Croatian companies from the Istrian County, headquartered in Pula, which control it and manage it legally responsible: Torkret d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 94530814068), Creativ Beton d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 86407630448) and Pool design d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 40624817911). More information about this is available on the ‘About Us’ page.

Thank you for your presence,
the use of the services and content of the multipurpose platform Torkret Plus, including personal and non-commercial use, along with all technologies and accompanying applications applied to it, is intended solely for lawful purposes and is subject to the following Terms of use, which apply without exception to all visitors, service users and others:

                    General terms

Agreement to the Terms of use

By visiting our pages and using our content and services, you are required to comply with all of our Terms and Policies listed here, as well as applicable laws.

Our content and services must not be misused or used for any harmful actions or illegal purposes.
Among other things that fall outside the scope of their good faith use, it is prohibited to:

– use our services in any way that violates anyone else’s rights;
– impersonate falsely, threaten or insult anyone;
– modify and/or misuse our communications in any way;
– resell, distribute, rent, copy or modify any of our services;
– interfere with our services in any way, compromise and/or disable their functionality;
– circumvent protective and/or security measures within our services;
– use our technologies, processes and content in unauthorized ways that violate applicable laws.

Our promise

We undertake to provide you with content and services in the most professional and high-quality manner within the limits of our capabilities.

Transfer of rights and obligations

Your rights and obligations under these Terms of use cannot be transferred to other legal or natural person.
In our interest and that of the companies connected to our services, Torkret Plus may assign or transfer its own rights and/or obligations under these Terms of use to any connected company, subsidiary or legal successor. In that case, this will not affect your rights and obligations as a client. If you are not satisfied with this, you have the right to terminate your relationship with Torkret Plus, provided that you have no outstanding obligations to us.

                    Accounts

Minimum age requirement

Access to our services and their use are not intended for minors, the minimum age required for this is 18 years.

Account registration

When creating an account to use our services, you are required to provide your accurate and complete information.
You are responsible for all activities that occur under your account, you should not make your access data available to anyone or share it with others.

If you register an account with Torkret Plus using an email address that belongs to your employer or another organization, we may share with your employer or organization the information that you have an active account and certain information about it.

Account blocking

In certain situations listed below, we reserve the right to suspend or terminate your access to our content and services.
Inaccurate and incomplete information provided, unauthorized and illegal use, violation of these rules of use and our policies, copyright infringement, inappropriate and offensive or vulgar behavior may result in functionality limitations, temporary suspension or complete termination of your account.
We also reserve the right to terminate your account if it has been inactive for more than a year – in such circumstances, we will notify you in advance before we take action.

Account termination request

Provided that you have no outstanding obligations related to our content and services, you are free to send us a request to close your account – we will process it and fulfill it as quickly as possible.

                    Third-party services

In accordance with our Privacy policy, Torkret Plus is committed to protecting the privacy of personal data.
Our services may include content, software, analytics, products or services from third parties. Some parts of our services, such as browsing and search features, may include certain input and output data which, like all third-party services, are subject to other parties’ terms of use or their own terms and conditions, and therefore we are not responsible for them.

Our services and content may contain links to third-party websites that are not under our control. We disclaim any responsibility for the offers, policies, practices and content of any third-party services or websites.

                    Feedback and other information

We appreciate any communication you send us in the form of feedback or similar. Regardless of whether it concerns a suggestion for improving our services, a development idea, a report of a possible error or problem, a possible complaint or various questions, you accept and agree that feedback does not bring monetary or any other type of compensation, and you also waive any form of intellectual property rights to the content thereof.

                    Intellectual property and copyright

All original content from our web pages, including our services and their functionality or features, as well as all related rights and interests, is exclusively our property. It is prohibited to copy, modify, distribute, transmit and use it for similar or other purposes without our prior written consent.

Our name, logo and other trademarks may not be used without our prior written consent.

If you are a copyright holder or an authorized person in this regard, and believe that our content and services have infringed the same or any other form of intellectual property, you can contact us regarding this matter via email. If it is determined that your information is accurate, we will take all necessary steps to resolve the disputed situation as quickly as possible.

                    Purchases and orders

Product prices are retail, expressed in euros and include the corresponding tax.
Although we can change prices without prior notice, the price applicable to each ordered product is the one in effect at the time the order is placed.
The product images on our website may not necessarily match their actual appearance, especially with regard to their specified shapes, colors, sizes, etc.

Depending on the circumstances at a given time and the type of goods, the selection of the desired product is made by adding it to the shopping cart or by contacting us in writing via email.

When purchasing and ordering our products and services, you are required to provide your complete and accurate personal information – parallelly you also declare that you have the full legal right to use the chosen payment method.

For reasons that are not solely related to potential errors within your order, to the availability or possible errors in the price or description of the service or product, as well as for other justified reasons – for example, if there is suspicion of fraud or any violation of the law, we reserve the right to cancel and/or refuse your order. In such circumstances, if a transaction has already taken place, we will refund you the same amount within 14 days of the date we received it.

Payment

For a simpler and faster payment process, i.e. purchase execution, we may use the services of reputable third parties. In accordance with our Privacy policy, in that case we may share your personal data with them.

Payment is made in advance. Depending on the location and method of purchase, the following payment methods are possible:

– credit or debit card;
– general payment slip, Internet banking, bank transfer.

If payment is made by general payment slip, Internet banking or bank transfer, we will send you an email with all the necessary details (recipient’s IBAN, amount, reference number, payment description).
The buyer is required to make the payment within 3 working days from the date of order. After the payment, you must send us the payment confirmation. Once we have received your payment in our bank account, our deadline for processing the order is 4 business days.

                    Delivery

Purchased goods can be collected from us immediately on site, and the customer can also arrange delivery on their own. The moment the buyer collects the goods, all our related liability ceases.

The buyer is obliged to collect the purchased goods within a maximum of 7 working days from the day we inform him that the goods are ready for collection.
Otherwise, a daily storage fee of 1.5% of the price of the purchased goods will be charged to him starting from the end of the seventh working day.
Furthermore, if the buyer does not collect the goods, after 14 days the risk of their possible loss and damage passes to him.
Within 90 days, the buyer can collect the goods only after settling the entire amount of the storage fee.
Upon the expiration of the ninetieth day, the buyer loses the right to receive the goods, while our claim will be settled from the value of the uncollected goods.

Depending on the circumstances and our capabilities at the given moment, we may be able to deliver the order using our own means of transportation. In this case, the terms of delivery are a matter of mutual agreement in good faith.

For the delivery of the order thru reputable third parties, such as postal and delivery services or similar, the customer pays the costs separately – directly to them. The moment the third party has taken the goods from us, all our liability in respect of the same ceases.

                    Return policy

It is very important to us that you are satisfied with the purchasing process and the order, as well as the product itself. If for any reason you are not, you are free to send a written request to our email address for a replacement of the purchased goods or refund.
We will process your request as soon as we can, and fulfill it within the prescribed legal deadline – under the sole condition that it meets all the legally prescribed conditions for the replacement of the purchased product or a refund, and additionally:

– that you report any potential defects in the product to us within a maximum of 24 hours from delivery;
– that you return the product to us together with its complete documentation within 14 calendar days from the date of its receipt;
– that the product is in its original packaging and that it has not been used or damaged.

When making these requests, you are required to provide your complete and accurate personal information (including your IBAN bank account number if you are requesting a refund).
Depending on the matter and the subsequent need, you will be timely informed about the stages of processing your request via your email.

Exclusively on the condition that you have received the wrong or defective product, Torkret Plus commits to cover the costs of returning and replacing it. If the returned product does not meet the above conditions, it will be rejected and sent back to your address at your expense.
Torkret Plus cannot influence any potential technical circumstances at the time of the order, which may result in the selected product no longer being available. If you have already paid for the order and due to circumstances the item in question is no longer available – which also applies to the case that for the same reason we may not be able to fulfill your legally justified request for a product replacement, we will issue a refund.

                    Changes to the Terms of use

We are constantly developing and striving to improve our services. Therefore, we may periodically update our Terms of use, for example for security reasons, due to extraordinary circumstances, changes in laws and regulations, the transition to new technologies and/or similar reasons.
If and when we do so, we will publish the updated version and the effective date on this page, and we will notify you at least 15 days in advance via email. Any changes or additions will only apply to our future relationship – failure to accept them will automatically result in the interruption of your access to our content and services, and before they come into effect you must send us an email request to delete your account.

                    Contacts

For information, compliments, requests, complaints, remarks and everything else, you can contact us using the methods and addresses listed on our “Contacts” page.

                    Dispute resolution

You agree and fully accept that within the framework of our mutual relations, all possible concerns, disagreements and disputes regarding the application of the rights and obligations arising from these Terms of use will be attempted to be resolved amicably; if that is not possible, for all the aforementioned and similar or other issues, depending on the nature of the issue, the Municipal Court in Pula or the Commercial Court in Pazin shall have exclusive jurisdiction.