The Torkret Plus business web project is owned by the following three Croatian companies from the Istrian County, headquartered in Pula, which control it and manage it legally responsible: Torkret d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 94530814068), Creativ Beton d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 86407630448) and Pool design d.o.o. (Schiavuzzijev prilaz 1, 52100 Pula, OIB: 40624817911). More information about this is available on the ‘About Us’ page..
Torkret Plus Team both on its own and on behalf of our affiliated companies respects your privacy and is strongly committed to maintaining the security of all data it collects from or about you. This Privacy Policy provides detailed information about our practices regarding the personal data we collect from or about visitors when they use our website, applications and services.

                    Collection of personal data

Personal data provided by visitors

If they CREATE OR REPLACE an account to use our services or communicate with us AS , we collect personal information about visitors in the followin way:

Account Information:

if a visitor creates an account with us, we collect information associated with his account, including his name, contact information, date of birth, account credentials, payment information and transaction history;

User content:

we collect personal information that is included in the input, file uploads, or feedback that you provide to our services;

Communication data:

when you communicate with us (for example via email), we collect your name and contact information, as well as the content of all messages you send;

Data from social networks:

we have pages on social media sites like Instagram, Facebook, YouTube, etc. When you interact with our social media pages, we collect the personal information you provide to us (such as your contact information and similar). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity;

Other information:

we also collect other information that you may provide to us, for example when verifying your identity or age, and when you participate in our events and surveys.

Personal data we receive through the use of our services

When somebody visit, use, or interact with our services, we receive information about his location and the following information about his visit, use, or interactions:

Log data:

information that your browser or device automatically sends when you use our services. Log data includes your Internet protocol address, browser type and settings, the date and time of your request, and how you interact with our services;

Usage data:

we may automatically collect information about your use of the services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection;

Device information:

includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings;

Cookies:

we use cookies to operate and administer our services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.

Information we receive from other sources

We receive information from our trusted partners, such as security partners to help protect against fraud, abuse, and other security threats to our services, and from marketing service providers who provide us with information about potential customers of our business services.
We also collect information from other sources, including publicly available information on the Internet, to develop the models that drive our services.

                    How we use personal information

We may use Personal Information for the following purposes:
– to provide, administer, maintain and/or analyze our services;
– to improve and develop our services, and to conduct research;
– to communicate with you, including sending you information about our services and events;
– to prevent fraud, criminal activity, or misuses of our services, and to protect the security of our systems, architecture, and networks;
– to comply with legal obligations and to protect the rights, privacy, safety, or property of our visitors or third parties.

We may also aggregate or anonymize personal information so that it can no longer be associated with you and use that information for the purposes described above, such as analyzing how our services are used, improving and adding features, and conducting research. We will maintain and use anonymized information in anonymized form and will not attempt to reidentify the information, unless required by law.

                    Sharing of personal data

We may share your personal information in the following circumstances:

Vendors and service providers:

in order to meet our business needs and perform certain services and functions, we may share personal information with vendors and service providers, including, for example, hosting providers, customer support providers, cloud services, content delivery services, security support and monitoring services, email communication software, web analytics services, payment and transaction processing services, and other IT services. Based on our instructions, those parties will access, process or store personal information only while performing their duties to us;

Business Transfers:

if we are involved in a strategic transactions, reorganization, bankruptcy, bankruptcy management procedures or the transfer of services to another service provider, your personal information may be disclosed to the contractual parties and others assisting in those processes during, and may be transferred along with other assets to a successor or affiliated companies;

Governmental entities and other third parties:

your personal data, including information about your interactions with our services, may be shared with government bodies, entities in the same industry or other third parties in accordance with the law; if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation; for the protection and defense of our rights or property; if we believe at our sole discretion that there has been a violation of our terms, policies or the law; for the detection or prevention of fraud or other illegal activities; for the protection of the safety and integrity of our products, employees, users or the public; for the protection against legal liability;

Affiliated companies:

we may disclose personal data to our affiliated companies, which means an entity that controls Torkret Plus, is controlled by Torkret Plus or is under common control with it. Our affiliated companies may use this personal data in accordance with this Privacy policy;

Other users and third parties with whom you interact or share information:

certain features allow you to interact or share information with other users or third parties. The information you share with third parties is subject to their own terms and privacy policies, which you should review before sharing your information with them.

                    Data retention

We will retain your personal data only as long as necessary to provide our services or for other legitimate business purposes, such as resolving disputes, security and safety or fulfilling legal obligations. The retention period for personal data depends on a number of factors, such as:

– the purpose of our data processing (for example, the need to retain data to provide our services);
– the quantity, nature and sensitivity of the information;
– the potential risk of harm from unauthorized use or disclosure of data;
– any legal obligations we are subject to.

In some cases, the length of time data is retained depends on the settings on your devices.

                    Your rights

Depending on the frequent legislative changes in the matter, at any given time and location you may have the right to:

– access your personal data and information about how it is processed;
– delete your personal data from our records;
– update or correct your personal data;
– transfer your personal data to a third party;
– restrict the way we process your personal data;
– withdraw your consent at any time, in cases where consent is the legal basis for the processing;
– complain about the way we process your personal data;
– lodge a complaint with the competent data protection authority.

Some of the rights mentioned above can be exercised thru your Torkret Plus account. If you are unable to exercise your rights in that way, please send us your request by email.
Torkret Plus processes your personal data, for the purposes described in this Privacy policy, on servers located in different jurisdictions. Although data protection laws vary from country to country, we apply the safeguards described in this Policy regardless of where your personal data is processed and only transfer it in accordance with legally valid transfer mechanisms.

                    Security

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, since no Internet or email transmission is ever fully secure or error free, you should take special care in selecting the information you provide through the services or email. In addition, we disclaim any liability if any privacy settings or security measures available within the services or on third-party websites are circumvented.

                    Minors

Our services are not intended for persons under the age of 18. We do not intentionally collect personal information from persons under the age of 18. If you believe that a minor has provided personal information to the Torkret Plus Platform through our services, please notify us by email. If the information is found to be accurate, we will remove the personal information provided by the minor from our systems.

                    Privacy Policy Changes

We may update this Privacy Policy from time to time. When we do, we will post an updated version and effective date on this page, unless another type of notice is required by law.

                    How to contact us

For any questions and/or concerns that may be not addressed in this Privacy Policy, please contact us via email at info[at]torkretplus[dot]hr